Reducing Missed Payments
We spoke to Jes Reilly, Club Secretary at Harpenden Colts, about how 360Player helped streamline operations, simplify communication, and significantly reduce missed payments.
“Before 360Player, we were chasing 8-10% of outstanding payments. That’s a big risk when you’ve got referee fees, pitch rentals, and other club expenses. Since adopting 360Player, that number has dropped to around 1-2%.”
A Game Changer for Club Admins
Running a club of this size requires seamless coordination between staff, coaches, parents, and players. According to Jes, adopting 360Player has not only reduced financial risk but also saved a significant amount of time across the board.
“I’d say it’s saved our admin team 15-20% of their time. That’s a huge win when you’re managing a club of this scale.”
Two of Jes’s favorite features?
- Wall Posts – A powerful communication tool that makes it easy to share messages with the entire club or specific groups.
“I’m old-school, but even I find the wall post feature brilliant. It’s so simple to set up and send out announcements or updates. I can attach documents, target specific teams, and reach the whole club in seconds.”
- Integrated Calendar – Built with familiar functionality, the calendar tool mirrors Microsoft Outlook, making scheduling second nature.
“The calendar works just like Outlook, which I’ve used for years. It’s easy to create meetings, send invites, and track who’s attending. It just works.”
Smooth Onboarding and World-Class Support
Change can be daunting, especially for a large club. But Jes credits the 360Player team for making the transition seamless.
“We were nervous about the onboarding process, but the 360Player team were phenomenal. From the account exec Mark to Chris who guided the setup—every step of the way they supported us. They didn’t just hand us the keys and disappear—they held our hand throughout the entire process.”
From organizing teams by year groups or coaches, to customizing payment structures and admin roles, the setup was tailored to Harpenden’s unique needs.
“Even post-launch, the support hasn’t stopped. That ongoing partnership has been invaluable.”
